Service Delivery /Area Service Manager Job (Amersham, United Kingdom)

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

GE Healthcare IT is uniquely positioned to deliver integrated care solutions—and we are investing $2 billion in software to create and enable technology that improves the way healthcare is delivered to patients globally.

GE can fuse its 130 year track record of revolutionizing healthcare with tomorrow’s technology to stay ahead of constantly evolving healthcare needs. We are one of the only global companies with a broad portfolio of medical devices, software, services, consulting, integration and financing capabilities that can be applied across new integrated care delivery models.

Our vision is to deliver the next generation of IT performance breakthroughs for health systems caregivers and the patients they serve. Both patients and providers need more consistent, higher quality outcomes,and GE Healthcare IT is helping drive this transformation across the industry.

By accelerating workflows, streamlining processes, and improving analytics capabilities, we liberate and create new value from the data captured by software and technology—giving our customers the tools they need to help drive better outcomes and giving patients a more informed and proactive healthcare
experience.

Our mission is to be the market leader in integrated care solutions.

GE is diversity. We aim to employ the worlds’ brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

- Total ownership of customer relationships, escalations and service delivery functions for a designated geography.

- Focal point for all service related matters as well as being access point for non-service related issues.

- Attend regular customer service meetings representing GE delivering Service reports in line with contractual obligations with key customers

- Delivery customer service reports in line with contractual obligations

- Minimize exposure to service credits work with customer support team and incident manager

- Responsible for all customer generated service requests from production to closure

- Work with service support teams and Managers from a strategic level to ensure 1st class service delivery is achieved using feedback from customer and reporting cycles.

- Build solid customer relationships gaining trust and respect through delivery of contractual commitments

- Bachelor’s degree and some leadership experience in management or individual leadership role or equivalent knowledge and experience (defined as High School Diploma/GED and proven progressive experience with leadership experience direct or indirect or technical leadership experience.)

- Ability to develop and execute multiple priorities and approaches to meet objectives

- Exceptional interpersonal skills

- Willingness to travel within your specified geographic region

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

http://www.ukba.homeoffice.gov.uk/visas-immigration/working

- Prior service delivery or field service experience

- Strong customer facing skills and delivery of results

- Strong business acumen

- An inclusive leader that builds a connection to the workforce through personal involvement and trust

- Proven ability to influence and drive change through exceptional written and verbal communication skills

- Understanding of customer/marketplace and drivers that influence customer behavior

- Ability to develop and execute multiple priorities and approaches to meet objectives

- Direct customer relationship experience

- Proven ability to effectively communicate across a distributed workforce