HCIT IT Consultant Apprentice Job (Madrid, Spain)

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• Provides remote and on-site technical installation/upgrade support.
  
• Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements.
  
• Proactively identifies and eliminates obstacles that could delay project.
  
• Makes a consistent effort to stretch beyond company-set objectives. Identifies opportunities to add value to the customer’s business in the future.
  
• Puts self in customers’ shoes and goes beyond normal job duties to offer help. Shows genuine concern for customers’ feelings, thoughts, and concerns. Seeks to understand challenges from customer’s viewpoint.
  
• Completes all technical install documentation requirements within timelines provided. Takes the appropriate action in the event of a technical problem having an impact on the normal progress of the installation (alerts, cascade, etc.)
  
• Complies with the Environment, Health and Safety systems and programs in keeping with GEMS rules, as well as the applicable ISO Standards.
  

• Telecoms Engineering, Computer Engineering
  
• Demonstrates strong technical understanding of products and services. Possesses a strong focus on delivering results. Identifies and focuses on the priorities which best support customer needs and objectives.
  
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
  
• Experience with implementing large implementations and providing customer satisfaction and quality
  
• Software experience with one or more of the following, Installation, support, Training or healthcare industry knowledge
  
• Experience with large-scale project management where deadlines were met on or ahead of schedule; construction or installations experience preferred;
  
• Experience in VM environment set-up and operating system optimization;
  
• Experience in database set-up and scripting;
  
• Demonstrated customer service skills;
  
• High energy personality, that thrives working in difficult and pressurized circumstances;
  
• EU Work Permit.