| Job Number: | 2486501 |
| Business: | GE Healthcare |
| Business Segment: | Healthcare IT |
| About Us: | GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. |
| Posted Position Title: | Service Diagnostics Engineer |
| Career Level: | Experienced |
| Function: | Services |
| Function Segment: | Customer Care Services |
| Location: | Poland |
| U.S. State, China or Canada Provinces: | |
| City: | Krakow |
| Postal Code: | 31-864 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | To develop, design and deliver effective service tools to reduce the complexity and volume of incidents and increase the support function ability to address incidents |
| Essential Responsibilities: | - Design and develop service tools which can be utilised by the service investigation to reduce the time and complexity of current service actions and reduce incident volume - Define system objectives using problem analysis; establishing key service tools features and functionality - Design and develop user interface to the service tools by integrating with database architecture and across Windows and Linux platform within a networked environment - Establish expectations; defining key priorities and setting feature priorities through life cycle development - Enhance the productivity of the problem organisation and explore other opportunities to add value to the problem function - Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to incident reduction - Write technical procedures and documentation for the developed service application such as user guides, technical manuals, operation for said tools - Assist in the troubleshooting of service tools, addressing defects and establishing development road map and addressing changing user requirements - Provision of training of service tools to service engineers and ongoing usability - Contribute to service initiatives, activities to enhance the service experience - Weekly reporting of status to problem manager to discuss status and issues to be resolved |
| Qualifications/Requirements: | - Degree in an IT related field or equivalent with some hands on development experience in Java - Technical experience with systems networking, databases, Web development, and user support. - Strong project management skills with effective results focus within an information systems environment. - A results oriented individual who thrives working in a fast paced environment. - Excellent analytical and communication skills including ability to provide clear and concise status to senior management - Inspire confidence and communicate with customers from different levels in a professional manner - Self-motivated and able to work autonomously - Ability to work effectively under pressure to tight deadline - Aptitude to define actions plans to execute resolution |
| Additional Eligibility Qualifications: | |
| Desired Characteristics: |
↧
Service Diagnostics Engineer Job (Krakow, Poland)
↧