| Job Number: | 2495455 |
| Business: | GE Healthcare |
| Business Segment: | Healthcare IT |
| About Us: | GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. |
| Posted Position Title: | Field Engineer-HCIT |
| Career Level: | Experienced |
| Function: | Services |
| Function Segment: | Product Maintenance and Support |
| Location: | Turkey |
| U.S. State, China or Canada Provinces: | |
| City: | Ankara |
| Postal Code: | 06520 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | Oversee system maintenance and customer satisfaction levels within the assigned area. This includes all corrective maintenance and preventative maintenance software and hardware Activities. Additionally, responsibility to assist in rotational on-call duty. |
| Essential Responsibilities: | - Perform preventative maintenance and corrective action on products in timely manner. - Document engineering changes to improve equipment reliability or performance. - Establish and Maintain a proper business relationship with customers & peers. Maintain agreed customer Satisfaction levels. - Escalate all actual or potential customer satisfaction issues to the Service Operations Leader. - Attend training Courses required to perform role. - Request technical Assistance promptly when needed. - Complete administrative duties accurately and in a timely Manner. - Assist in physical inventory activities as required. - Quality – Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented Processes. Promptly escalate any quality or integrity issue. - Environment, Health & Safety (EHS) – Comply with the EHS Policies and applicable laws and regulations. Complete all mandatory EHS Training. Actively participate in accident & incident investigation and follow up. Maintain defined Levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions. Pairs to be performed within specified Mean Time to Repair (MTTR) parameters and uptime objectives. - Perform equipment modifications And/or retrofits as required |
| Qualifications/Requirements: | Degree level education or Diploma, preferably in related IT/technical/engineering field. - Minimum 3 years related technical experience in Information Technologies software & hardware Environment. - Experience with operation & maintenance of Windows Server / Windows operating Systems. - Fluent English language - Customer focused. - Strong inter-personal and negotiating skills. - Self-motivated. - Flexible. Specific competences - Team Orientated. Autonomy and decision making responsibility - Responsible for the day to day management of the Picture Archiving and Communication System (PACS) office on site. - Owns the out of hour’s responsibility and ensures this process is managed. External & Internal contacts - Hospital PACS Staff. - Hospital users of PACS. - Logistics. - Service Centre. - Sales Specialists. - Business Support. Quality Manager / Auditors. - EHS Manager / Auditors |
| Additional Eligibility Qualifications: | |
| Desired Characteristics: |
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Field Engineer-HCIT Job (Ankara, Turkey)
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